The Application Ratings feature allows Users, given the proper Role permission, to provide a 1 - 5 star rating and to add rating related notes on applications.
Application Ratings are then aggregated to give each application an average rating.
The Application Rating visibility rules are as follows:
- users who have provided their own rating on the application can view other ratings
- This visibility rule is to help prevent bias during the rating process
- users with the View All Application Ratings permission can view other ratings
- This visibility rule allows other types of users to view important rating settings even if they may not be involved directly in the rating processes
- users who cannot provide a rating can view ratings.
- This visibility rule allows other types of users to view important rating settings even if they may not be involved directly in the rating processes.
If none of these rules apply to the viewing user, they will not be able to see Application Rating values or aggregates in Application Saved Search or Application Details.
Adding an Application Rating
Users who have the Role permission to rate applications but have not yet done so will be shown a Rate button. Using the Rate button or the Ratings tab will bring the user to the Ratings page.
On the Ratings page, users who have not done so will be prompted to provide their own rating and optionally add notes.
Click Submit Rating, a pop-up will appear to warn the user that they will be unable to make changes to their rating and notes thereafter. Click the acknowledgement checkbox to confirm.
Viewing Application Ratings
Application Rating data is visible in several areas:
- The Application Details header for a user who has provided a rating or cannot rate the application.
- The Application Details header for a user who can view ratings but has not provided an application rating.
- The Ratings Tab for a user who has provided an application rating.
- The Ratings Tab for a user who cannot provide a rating or someone who can view all ratings.
Reporting on and Filtering by Application Ratings
- The Application Rating filter is available in the filter list in the APPLICATIONS view. Select the desired Application Rating and click Search.
- There are two filters available in the APPLICATIONS view:
- Average Rating
- My Rating
- There are two filters available in the APPLICATIONS view:
- Application Saved Searches have many Insights, all of which are sortable:
- My Rating (rating by current user)
- of Ratings (i.e., count)
- Average Rating (mean/average)
- Max Rating
- Min Rating
- Median Rating (rating in middle of range)
- Most Common Rating (rating selected most often)